Frequently Asked Questions
Your satisfaction is the highest importance to us. Please contact us directly with any questions or concerns you may have. Thank you.
General Questions
Where do I direct questions, comments or issues?
We love speaking with our customers and are always available to assist with anything you need. If you have any questions or comments, please email or call us at:
623.581.7400
Why did you start Hands-On Toolkits?
As educators, we were always searching for the best tools to help our students succeed. After speaking with parents, we realized we weren’t alone in this pursuit and decided to test all of the tools we had used and organize the most effective ones into a single, convenient kit. These kits can be used in the classroom or at the kitchen table and are equipped with powerful manipulatives to help students master the concepts at hand.
Where can I find more information about Dyslexia/Dysgraphia/Dyscalculia?
Our Workshop is filled with useful resources and information to help you learn more about Dyslexia, Dysgraphia, and Dyscalculia. However, a few places with excellent information/research are:
www.dyslexiaresource.org
https://childmind.org
https://dyslexiaida.org
Orders, Shipping & Returns
Where can I buy your products?
Our products are currently only available online through our website handsontoolkits.com
How do I place an order?
To purchase our toolkits, please visit handsontoolkits.com/shop. Select the toolkit you would like to purchase and then proceed through the checkout process.
How much is shipping?
We ship our products through USPS and have several shipping options to choose from on the checkout page.
Where do you ship from?
We ship all of our products from Phoenix, Arizona.
When will my order arrive?
Depending on your shipping option, your product will arrive anywhere between 2-8 business days.
How do I check the status of my order?
After submitting your order, you will receive a confirmation email. You will then receive an additional email with a tracking number when your product has been shipped out. Please contact us if you need further assistance.
What is your return policy?
If you are not satisfied with any of our products, you have 30 days after delivery to return them unaltered. Simply contact us to let us know that you would like to submit a return. Please include your name, order number and (optionally) the reason for return. We will then issue you a prepaid return label. Return shipping is free within the United States.
Is my credit card information secure?
We’re committed to protecting your privacy. All personal and financial Information is collected over a secure SSL communication channel with encryption.
Do you offer international shipping?
Our products are currently only available in the United States.
Product Questions
What’s inside the toolkits?
Each toolkit is uniquely designed for your child’s needs and contains different tools depending on the subject and edition. Please visit handsontoolkits.com/shop to explore our products and view a list of items within each toolkit.
What ages are your toolkits designed for?
Our toolkits were specifically designed for children ages 5+.
What is The Workshop?
The Workshop is an online portal where parents and children can find video lessons and resources, as well as educational activities, games and more that can be completed using tools from the kits.
How do I access The Workshop?
Each toolkit includes a Magic Key card. Simply use the password on the card to login to The Workshop at www.handsontoolkits.com/workshop.